All‑in‑one small business support
Services and Pricing
Admin, creative, tech, systems, automation. We keep the backend tight so your business runs cleaner, faster, smarter.
Weekly retainers
Flexible hours, Clear scope and Real momentum across admin, creative, web and systems.
BASIC
Perfect for businesses that need a little extra help with daily administration & organisation tasks.
- Admin & Calendar Management
- Email Support
- Research & Event Coordination
PREMIUM
Designed for businesses seeking to enhance & elevate their brand and streamline their operations.
- Everything in BASIC, plus:
- Graphic Design & Creative Support
- Operations & HR Assistance
- Bookkeeping
EXPERT
This option is ideal for businesses ready to take their systems, brand & products/services to the next level.
- Everything in PREMIUM, plus:
- Tech Management
- Website updates & Maintenance
- Automation & Integrations
- Video/Podcast Editing
- Reporting & Analytics
Getting started with our weekly retainers
1. Select services tier & weekly hours
2. Book discovery call to discuss your needs
3. Set up direct debit via GoCardless.
4. Sign the contract and complete onboarding form.
5. Kickoff call to align priorities & processes, & never look back.
Onboarding Fees
To ensure a smooth transition and effective collaboration, a one-time onboarding fee of $199 + GST applies to all new retainer clients. This fee covers clients pecific research, technical setup, strategy development, and compliance checks, laying the groundwork for a successful long-term partnership. Paid upfront
Weekly Retainer FAQ's
Why can’t I book a retainer instantly?
Retainers are capacity-based and long-term. We jump on a quick discovery call first to understand scope, tools and pace, make sure we’re the right fit for each other, and pick the correct tier and hours. It prevents mis-scoping, protects timelines and gives you a cleaner start.
What’s the minimum commitment?
Type your paragraph here
How are hours tracked?
Your retainer runs on scheduled work blocks so you always know when we’re on it. For inbox and calendar support we spread 4 to 5 touchpoints across the week. For design or build work we use fewer, longer blocks to protect focus. All time is tracked in Clockify and reports are available any time on request. We also send calendar invites for those blocks so you can see when to brief and when to expect updates.
Billing and payments: How does the direct debit work, or can I pay by invoice?
Weekly retainers are paid by direct debit only via GoCardless. We bill one week in advance on Mondays, for example Monday of week 1 covers the hours scheduled in week 2. This reserves your time and keeps billing simple. You will still receive a tax invoice for your bookkeeping records. Urgent or overtime work is billed on top at your tier rate. If direct debit isn’t possible for a valid reason, we can address that on the call. Project work is invoiced separately.
Do unused hours roll over?
No, they don't, and this is due to capacity restrictions. Your slot is reserved each week, so unused time doesn’t carry forward. If for some reason we cause a delay or can't work on a specific day, we’ll make it right and credit time.
Can I change my hours or tier?
Yes. Request an increase or decrease at any time; we usually require 30 days' notice, however we can do it sooner if we have capacity.
What are the cancellation terms?
Minimum commitment on our weekly retainers is just 4 weeks since you are joining us on a reduced rate. This ensures we can provide consistent, high-quality support tailored to your business. After the initial 4 weeks, you can adjust or cancel your retainer with 30 days’ notice. No long-term lock-in contracts around here.
What’s included vs not included?
Included (varies by tier): admin & calendar, inbox management, research, design, creative support, website updates, operations, tech management & automations, reporting. Not included: 1:1 strategy, accounting/legal advice, paid media spend management, new website builds or brand overhauls (that’s project work), full SEO overhauls, tool subscription costs, specialised 3rd-party consulting. If it feels like a standalone project, we’ll scope it separately.
What’s “urgent” work and how is it billed?
Urgent means a request outside your scheduled blocks, or anything that needs us to pause another client to jump in. If it’s urgent, we’ll tell you upfront and confirm the charge. Urgent tasks use the urgent rate for your tier and are billed on top of your weekly retainer.
Response times and availability?
We work Monday to Friday, AEST. Emails are acknowledged within 48 hours. Work is actioned in your next scheduled work block. If something cannot wait for that block, flag it as urgent and we will handle it under your tier’s urgent rate.
How do we communicate and brief work?
We use one primary channel and match your preference, whether that’s text, calls, Asana, Slack, or email. Please nominate a single decision maker so we can move quickly. Clear, concise briefs mean faster outcomes. Weekly check-ins are optional and count toward your hours.
Who will I work with?
You’ll have a dedicated lead, one point of contact, depending on your services so you'll be supported by the right specialists. We plan backup for leave so momentum stays steady.
How do you handle logins and security?
We use LastPass for secure credential sharing and storage. Access is granted on a least-access basis, tied to roles and tasks. We have a confidentiality clause in our client agreement and happy to sign NDAs when required. You can update or revoke access at any time. We recommend unique user accounts and 2FA for sensitive tools; we don't suggest sharing passwords over email or DM.
Can we pause?
Yes, with minimum 14 days notice. Pauses longer than two weeks may release your slot. We will hold it where capacity allows.
Do meetings and training count toward hours?
Yes. Meetings, training and workshops are part of your allocation. We’ll schedule them so they support, not slow, delivery
What if I need a one-off project?
No problem. We’ll scope it as a fixed project alongside your retainer so business-as-usual work keeps moving.
What’s the difference between Social Media Management and doing socials in a Weekly Retainer?
On a Premium or Expert retainer we can design and post within your booked hours. It’s flexible and reactive, good for a few posts a week, quick campaigns, and ad hoc needs. Our Social Media Management packages are run by the social team, planned a month ahead, backed by strategy and market research, with a content calendar, approvals, scheduling, optimisation, and reporting. You get a set cadence and a growth plan. Retainers don’t include monthly strategy, reporting, or guaranteed volume by default, those can be added but they draw from your hours. Choose a retainer if you want flexible support across tasks. Choose a Social Media package if you want proactive social with a plan and targets.
Website Packages
Flexible hours, Clear scope and Real momentum across admin, creative, web and systems.
Personal Website
Your stepping stone to the digital world. Ideal for individuals and small businesses wanting a simple, effective online presence.
- Up to 5 pages with one core layout and section library
- Brand styling applied, mobile-first build, accessibility basics
- 1 lead form with spam protection + email notification
- SEO setup on 5 pages (titles, metas, OG tags, image alts)
- GA4 + Search Console connected, cookie/consent banner
- Speed essentials (compression, caching where supported)
- Launch QA on modern browsers & common devices
- 1× training session + 7-day bug-fix window
BUSINESS WEBSITE
MOST POPULARDesigned for growing businesses ready to elevate their online presence and showcase services with polish.
What’s included
- Everything in Personal
- Up to 10 pages, two core page templates, reusable sections
- Blog enabled (categories, author), 3 ready-to-duplicate post layouts
- 2 conversion paths mapped, 2 lead forms with conditional fields + thank-you page
- CRM / email capture integration (Flodesk, Dubsado, HubSpot light)
- 10 professional stock images included
- On-page SEO across 10 pages, internal linking, Organization / LocalBusiness schema
- Redirect plan + 301s for up to 20 URLs (if migrating)
- Performance tuning: lazy-loading, minification, critical image sizing
- Accessibility baseline: labels, focus states, colour contrast checks
- 2 × training sessions + 14-day bug-fix window
Copywriting, premium plugin licenses and complex integrations are billed separately.
E-COMMERCE WEBSITE
MOST COMPREHENSIVEUnlock online sales with a custom store that’s fast, user-friendly and built to convert.
What’s included
- Everything in Business
- Store build on Shopify, WooCommerce or Squarespace Commerce
- Product setup for up to 20 SKUs (variants, images, collections/tags)
- Payments, tax & shipping rules configured + test transactions
- Collection/search templates with filters, related products & basic upsell block
- Abandoned cart email enabled (platform native)
- Google Merchant Center feed baseline; Product & Review schema
- Customer accounts and order emails branded
- Store operations training (90 min): products, orders, discounts
- 30-day bug-fix window
Gateway fees, shipping accounts, third-party app subscriptions and product imports beyond 20 SKUs are additional.
ADVANCED WEBSITE
MOST VALUEFor brands that want a bigger build, deeper integrations and headroom to scale.
What’s included
- Everything in E-commerce
- Up to 15 pages with additional complex templates and a modular section library
- Multi-step/logic forms or quote calculators (1 custom flow)
- Automations via Zapier/Make or native APIs (leads, CRM, fulfilment)
- Full technical SEO pass with rich schema (Products, Articles, FAQs)
- Migration at scale: content mapping + redirects beyond 20 URLs
- Performance pass: CDN, preloading, font subsetting, image CDN where supported
- Knowledge base / resources hub setup
- 3 × training sessions + priority launch support
- 1 year of maintenance: core/CMS/plugin updates, backups, security monitoring
New features beyond these inclusions are scoped and billed ad-hoc. Hosting and premium services are separate.
Website FAQ's
What do you need from me to start?
All content, brand files, logins, and a single decision maker. We lock your start date once everything is in, not before. Missing assets delay the timeline.
Which platform will you use?
WordPress is our recommendation for most sites, because it gives us full control over plugins, performance, and SEO. For online stores, Shopify is our go-to. If you want a very user-friendly site you’ll manage yourself, we recommend Squarespace. However we can work with any of the platforms if you have a heavy preference. We’ll confirm the best fit in discovery.
Are domain, hosting, and email included?
No. Prices assume you already own your domain and have or will purchase hosting. We will connect or transfer your domain. If you want us to purchase and set up a domain, we can do that for a flat fee, plus the registrar cost. We can also configure DNS, set up Google Workspace mailboxes, and handle ongoing maintenance as ad-hoc items or a monthly plan.
What does “SEO setup” cover?
Technical foundations only, not a long-term campaign. We handle page titles, meta descriptions, image alts, clean URLs, basic schema, internal links, GA4 and Search Console connection, and submission for indexing to google.
How many revisions are included?
Two rounds at design and one at build. Extra rounds or late scope changes are billed at our ad-hoc rate.
Can you migrate my current site?
Yes. Personal includes manual migration for up to 5 pages, Business up to 10 pages with a redirect plan. Larger migrations are quoted based on volume and structure.
How long will it take?
Typical ranges, assuming content is ready and feedback is prompt: Personal 2–3 weeks, Business 3–5 weeks, E-commerce 4–6 weeks. Advanced depends on integrations and migration complexity.
How do you handle launch?
Launches run Monday to Thursday in business hours after testing and final approvals. All invoices and sign-offs must be complete before we push live.
What support do I get after launch, and who owns the site?
You get the bug-fix window listed in your package, training, and a handover guide. Ongoing updates and minor changes can be covered by a maintenance plan. You own your site and receive admin access. Third-party themes and plugins remain under their respective licenses.
What counts as “new features”?
Anything outside the inclusions, for example additional templates, complex forms, custom code, new integrations, membership systems, or large migrations. We scope and quote these before work begins.
Can you write copy and source images?
We can, but not by default. We can add copywriting, stock licensing, generate high-quality ai images to suit your brand at an additional fee or work with your content if it’s supplied and final.
Can I add e-commerce later?
Yes. Start with Business, then add a store module when you are ready. We reuse your existing design system to keep it consistent.
Do you provide policies and legal pages?
We will create the pages and place your provided content. Legal copy is your responsibility. If you prefer, we can connect a policy generator and publish your approved text.
Branding
From a sharp logo refresh to a complete identity system, we design brands that scale across web, social and print. You get usable assets, practical templates and guidelines that keep your team on brand without slowing them down.
Logo Re-Design
Logo refresh with updated style and application files.
- 1 logo concept with primary and secondary lockups
- 2 rounds of refinements
- Final files: PDF, EPS, PNG and JPG
Brand Basics Bundle
Core brand assets to get you consistent across touchpoints.
- Primary, Secondary and Submark logos
- Brand board: colours, typography and image direction
- Export kit for web and print
Brand Identity Kit
Full identity system, ready for web, socials and print.
- Everything in Brand Basics
- Full Brand Guidelines (usage, tone, personality)
- Application examples across web & social
- Business card layout & social highlight icons
Branding FAQ's
What do you need from me to start?
For our onboarding form to be completed and all assets provided. Your brief, any existing brand assets, examples you like and don’t like, and a single decision maker. We lock the start date once everything is in.
What is the process?
Discovery and brief, moodboard and direction, concept development, refinements, final artwork and guidelines, handover.
How many concepts and rounds do I get?
We start with 3 mood boards to set direction.
From the chosen mood board, we create 3 logo options. You pick one, we refine, then build the identity from that approved logo.
- Logo Re-Design
- - Choose 1 of 3 logo options
- - 2 refinement rounds on the selected logo
- Brand Basics
- - Choose 1 of 3 logo options
- - Identity system built from the approved logo, colour, type, basic rules
- - 2 refinement rounds on the system
- Complete Identity
- - Choose 1 of 3 logo options
- - Full identity system and key applications across touchpoints
- - 2 refinement rounds on the system and applications
Extra concepts or additional rounds are quoted.
What deliverables do I receive?
Final logo files in PNG, JPG, PDF, EPS, and SVG, colour and mono versions, primary and secondary lockups, favicon and social assets, and a brand sheet or full guidelines based on your package.
Do I own the logo and assets?
Yes. You own the final approved assets on payment. We retain working files. Third-party items, like fonts or stock, remain under their original licenses.
Are fonts included?
We specify typefaces and provide links to purchase licenses in your name. We do prefer to use free fonts when we can however they are used only when they meet quality and licensing needs.
Do you handle trademark registration?
No. We design for distinctiveness, do a brief market check and flag risks where we can, but legal clearance and trademark filing sit with you or your IP lawyer.
Will you do name development or taglines?
Available as an add-on. Includes research, shortlists, and rationale. Final legal checks and registration are your responsibility.
What about strategy?
Every package includes discovery and a positioning snapshot. The Full Brand Kit also includes audience definition and tone of voice.
- Channel and marketing strategy is separate. If you want that, add it on:
- - Instagram/content strategy and calendar
- - Go-to-market and campaign planning
- - Paid media and funnel mapping
- - Email flows and launch plans
- - Performance framework and reporting
Timelines?
Logo Re-Design: about 2-3 weeks.
Brand Basics: about 3-4 weeks.
Complete Identity: about 4-5 weeks.
Assumes timely feedback and content ready.
What if I need social templates or stationery?
Add-ons are available, like Canva templates, business cards, letterheads, email signatures, presentation slides, and social highlight icons.
Can you refresh my existing brand instead of a full rebrand?
Yes. We can modernise colour, type, spacing and usage, then supply an updated kit and rules to keep everything consistent.
How do revisions work?
We batch feedback per round. Consolidated notes keep quality high and avoid churn. Changes outside scope, or late stage changes after approval, are billed at our ad-hoc rate.
Do you supply brand photography or illustrations?
Yes. We plan and produce shoots in-house or with our trusted crew.
What that looks like:
- Pre-production: concept, shot list, locations, talent, styling, schedule.
- Production: on-site direction for stills and video, lighting, audio as needed.
- Post: selects, professional edits, colour grade, export for web, print, and social (stills, Reels/TikTok cuts, banners).
Add-ons we can organise for you:
- Studio hire, permits, talent casting, hair/makeup, props, set design.
- Product styling, flat-lays, UGC briefs.
- Illustration or motion graphics where useful.
Licensing and usage are purchased in your name. We’ll quote the shoot based on scope and deliverables.
What support do I get after delivery?
A handover file, guidelines, and a 7–14 day window for minor fixes depending on your package. Ongoing creative support and rollout are available on request.
1:1 Strategy Sessions
Strategy sessions with Maddi, Agency Director and Business Strategist. We cut the noise, set priorities, and map a plan you can execute. New clients start with a 90-minute deep dive on Zoom. Returning clients book either a one-off session or a session pack. You leave with clear next steps and written notes within 48 hours.
Initial Strategy Session
A 90-minute deep dive to map priorities and a clear plan forward.
- 90 minutes on Zoom
- Quick audit and priorities map
- Clear next actions and tools to use
- Follow-up notes within 48 hours
Book Initial Session
One-Off Strategy Session
A focused 60-minute check-in to troubleshoot, plan a sprint, or review progress.
- 60 minutes on Zoom
- Targeted coaching on one priority
- Action recap and quick wins
Book One-Off
5-Session Pack
Ongoing support and accountability for the next few months.
- 5 × 60-minute Zoom sessions
- Schedule the remaining 4 via link after payment
- Valid for 6 months from purchase
Book 5-Pack
10-Session Pack
Deeper, long-term support with structure as your business evolves.
- 10 × 60-minute Zoom sessions
- Schedule the remaining 9 via link after payment
- Valid for 12 months from purchase
Book 10-Pack
Ad Hoc
For one-off jobs and small projects. SEO fixes, landing pages, emails, automations, content, tracking and file design. Choose from the menu or ask for a custom quote. Priced per item or on your hourly tier, with urgent support available.
| Task | Price | Notes |
|---|---|---|
| SEO | ||
| Full on-page SEO (per page) | $180 + gst | Keywords, titles/metas, headers, content, image alts, internal/external links. |
| Basic SEO (per page) | $90 + gst | Keywords + title & meta description only. |
| SEO-optimised blog (~700 words) | $280 + gst | Topic research, keyword map, upload & formatting. |
| Technical sweep | from $240 + gst | Speed fixes, redirects, 404s, sitemap/robots, schema quick wins. |
| Digital files & collateral | ||
| Brochure (A4) | $180 + gst | |
| Booklet / e-Mag | $180 + gst | $35 + gst per additional page. |
| Email signature design | $80 + gst | |
| Business card (double-sided) | $140 + gst | |
| Canva template pack (10) | from $220 + gst | Sized for IG/FB/Stories/Reel covers as needed. |
| Digital marketing | ||
| Email template design | $280 + gst | |
| Sales email copy (≤ 400 words) | $380 + gst | Direct-response draft + 2 rounds of edits. |
| Google or Meta single ad | $240 + gst | Concept, copy, asset resize, publish, basic insights tracking. |
| UTM planning & link tagging (campaign) | $150 + gst | |
| Campaign audit (Meta or Google) | from $350 + gst | 8–12-point review with priority fixes. |
| Photography & video | ||
| 2-hour photoshoot (incl. 50 edits) | $850 + gst | |
| 4-hour photoshoot (incl. 120 edits) | $1,500 + gst | |
| 2-hour video shoot | $950 + gst | |
| Reels edit (per video) | from $120 + gst | Cut-down, captions, cover frame, aspect ratios. |
| Web & tech | ||
| Landing page (Squarespace/WordPress/Shopify) | from $680 + gst | Wireframe, build, basic SEO, integrations, QA. |
| Site fixes & updates (per hour) | see tier rate | Copy swaps, new sections, bug fixes, plugin updates. |
| GA4 & Tag Manager setup | from $280 + gst | Events, conversions, consent mode v2. |
| Meta Pixel + CAPI install/QA | from $350 + gst | |
| DNS/domain & email routing support | from $120 + gst | |
| Shopify product upload / bulk import (per 25 SKUs) | from $160 + gst | Images, variants, meta fields. |
| Email & CRM | ||
| Flodesk/Klaviyo automations (per flow) | from $380 + gst | Welcome, nurture, abandoned cart, win-back. |
| CRM pipeline setup (Dubsado/HubSpot) | from $420 + gst | |
| Dubsado form + workflow | from $240 + gst | |
| Payment links & invoices (Stripe/GoCardless) | from $180 + gst | |
| Looker Studio dashboard | from $450 + gst | GA4, Google Ads, Meta, Shopify (as needed). |
| Automation & ops | ||
| Zapier zap build & QA | from $160 + gst | Data mapping, error handling, documentation. |
| Asana/ClickUp workspace setup | from $280 + gst | |
| Client onboarding kit | from $240 + gst | Questionnaires, checklists, email templates. |
| Calendly/Acuity setup | $140 + gst | |
| List hygiene & de-dupe (per 1k rows) | from $140 + gst | Clean, normalise, tag. |
| Content & copy | ||
| Landing page copy (≈400–600 words) | from $380 + gst | |
| Blog article (≈800–1,000 words) | from $320 + gst | |
| Press release or media bio | from $420 + gst | |
| Pitch deck / presentation polish | from $300 + gst | |
| Caption pack (10 captions) | from $220 + gst | Includes suggested hashtags. |
Social media packages
From establishing a strong social media presence to fostering community engagement and maximising brand impact, our tiered packages are designed to meet your varying needs. Each package is tailored to help you achieve your unique social media objectives, ensuring a dynamic and robust online presence.
ESSENTIAL
Our Essentials package provides a solid foundation for your social media presence. It’s perfect for those just starting out or who need help maintaining a consistent and engaging online presence.
COLLECTION
Our Collection package takes your social media to the next level. It’s designed for businesses looking to grow their community, increase engagement, and expand their reach on various platforms.
ULTIMATE
Our Ultimate package offers a comprehensive approach to social media management. It’s ideal for businesses ready to fully leverage social media for brand awareness, customer engagement, and business growth.
*Items marked with an asterisk require a predetermined number of posts before finalising the monthly price.
We apply a one-time onboarding fee of $249+gst for seamless integration of our new social media clients. This charge accounts for the comprehensive process of personalised research, technical setup, initial strategy formulation, and compliance checks, laying the groundwork for a successful long-term partnership.
Minimum commitment on our weekly retainers is just 4 weeks, however we recommend considering these packages for a minimum of 6-months so we can actually gain some traction on your social accounts. After the initial 4 weeks, you can adjust or cancel your retainer with 30 days’ notice. No long-term lock-in contracts.
Meta ad campaign packages
These packages have been updated to evolve with Meta’s Andromeda, focusing on fewer Advantage+ campaigns, open placements, clean Pixel and CAPI signals, and steady creative testing to reduce CPA. Management only, ad spend separate.
Launch
For new or low-spend accounts. One smart campaign, strong signals, steady creative.
Grow
For brands with consistent spend and a feedback loop. Fewer campaigns, more creative.
Scale
For higher spend or multi-market ecom. Creative throughput and signal quality at scale.
Google ad campaign packages
Packages shaped for modern Google Ads, consolidated campaigns, value-based bidding, and clean GA4/Enhanced Conversions.
Launch
Clean build, correct signals, and a simple structure that can actually learn.
Grow
Consolidated campaigns, better signals, higher asset velocity, weekly iteration.
Scale
High-spend structure, multi-market or multi-catalog, heavy testing and feed ops.